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ADP co-sponsors and contributes to ABSIA’s submission about the future of the tax profession

Inspector General of Taxation leads the forward-looking review

Melbourne Australia – 4 August, 2017 – ADP, a leader in payroll and HR solutions, has co-sponsored and contributed to an Australian Business Software Industry Association (ABSIA) submission responding to the Inspector General of Taxation’s review into the future of the tax profession.

The review which is requested and supported by the Commissioner of Taxation, Mr Chris Jordan, is deliberately forward-looking as it seeks to raise awareness about the risks, challenges and opportunities presented by technological, social, policy and regulatory changes.

In a statement the Inspector-General of Taxation (IGT), Mr Ali Noroozi, explained, “Digital disruption or digital technology through advancements such as, artificial intelligence and robotics is changing the very fabric of our society – the way we work, communicate, do business and manage our social interactions. The Australian tax system, its administrators, taxpayers and tax professionals alike, will need to rise to this challenge and respond to it.”

Susan Heron, Managing Director, ADP Australia and New Zealand said, “The Australian Government’s “digital by default” position means that many businesses may no longer need tax agents for tax processing. However, ADP Research Institute’s Evolution of Work global study and a recent MIT Technology Review, Asia’s AI Agenda, highlight a critical fact. While new technologies may cause some tasks within jobs to disappear, it also creates new ones and possibly whole new professions.”

Ms Heron says this changing business model could create an opportunity for the tax profession to focus on providing higher value services to clients.

“Tax practitioners with the right qualifications and skills will be able to work very closely with business leaders to understand the impact of this changing legislative and economic landscape. This could help more Australian businesses manage business affairs more efficiently and gain key insights to help them negotiate government policy – as they seek to gain every competitive advantage in an increasingly global market.”

Karen Lay-Brew, President and Chair of ABSIA said, “ADP’s co-sponsorship and contribution to this submission represents the company’s industry leadership and continued commitment to share their expertise, enable strong discussion of policy and be a voice for their customer.”

Other key points in the submission include:

  • The need for the Australian Government to acknowledge their role in the resulting change management exercise. This calls for greater integration across agencies and earlier engagement of the industry and stakeholders. There is also a shift required for the Australian Taxation Office to move beyond being a government agency and to adopt a more service centric model, as a provider and facilitator of the digital economy.
  • The high importance of information security, identity management, system reliability and legitimacy of digital transactions to ensure the successful nationwide adoption of digital transformation.

To read the submission please visit:

Download the ADP Research Institute’s Evolution of Work global study

Download the MIT Technology Review, Asia’s AI Agenda

ADP has worked with Australian businesses for more than 35 years and has over 7000 clients. Globally, the ADP group is one of the largest providers of Human Capital Management and payroll solutions, serving more than 650,000 clients. We provide our customers with a platform to mitigate compliance risk, deliver business insight and gain operational efficiency. From software to outsourcing solutions, organisations of all sizes take advantage of ADP’s deep expertise to free their teams and help them focus on driving greater business results. For more information, visit

The ADP logo, ADP and ADP Research Institute are registered trade marks of ADP, LLC. ADP A more human resource. is a service mark of ADP, LLC. All other marks are the property of their respective owners. Copyright © 2017 ADP, LLC. All rights reserved.


Media Contact:
Matthew Ryan
Marketing Director
ADP Australia and New Zealand
+614 3801 9236 mobile

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